Return and Refund Policy
At FishingHigh.in, we strive to ensure customer satisfaction by providing high-quality fishing gear and accessories. However, due to the nature of our products, we adhere to the following policies regarding returns, replacements, and refunds.
1. No Exchange/No Return Policy
- We strictly follow a No Exchange, No Return policy for all products.
- Please review product specifications and descriptions carefully before making a purchase.
2. Replacement Policy
- Products are eligible for replacement only if they are damaged during shipping.
- To request a replacement, the issue must be reported on the same day of receiving the product.
- A replacement will be processed after verification of the reported damage.
3. Refund Policy
- Refunds are offered only in cases where a replacement is not possible or suitable for the customer.
- Refunds are processed back to the original payment method and may take 5-7 working days after approval.
4. Eligibility Criteria for Replacement or Refund
- The product must have been damaged during shipping.
- Customers must provide photographic or video evidence of the damage within 24 hours of receiving the package.
- FishingHigh.in reserves the right to verify and approve claims before processing replacements or refunds.
5. Exclusions
- No replacement or refund is offered for issues arising after the product has been used or mishandled.
- Fishing products do not come with any guarantees or warranties, and this is clearly communicated prior to purchase.
6. How to File a Claim
- Contact Us: Email us at support@fishinghigh.in or call us at [Insert contact number] within 24 hours of receiving the product.
- Provide Evidence: Share clear photos or videos of the damaged product and packaging.
- Approval: Once the claim is verified, we will inform you of the next steps for replacement or refund.
7. Shipping Costs for Replacement
- If the replacement is approved, the shipping cost for sending the new product will be borne by FishingHigh.in.
Contact Us
For questions or concerns about our return and refund policy, please reach out:
- Email: support@fishinghigh.in
Thank you for choosing FishingHigh.in. We are committed to delivering a hassle-free and reliable shopping experience.